Persona Neurobehavior Group, Inc.
PERSONA is committed to offering everyone the best possible experience with our therapists. If you’re ever not satisfied, you can request a new therapist by calling our office at 626-449-2484.
This policy applies to psychotherapy only. Generally, refunds for co-pays are not granted, unless there was a mistake on our part. If there is a double payment of a co-pay, it will be applied to your next session.
The actual amount of your co-pay is determined by your insurance plan. This will be clarified at the beginning of your treatment.
Refunds for late cancellation fees are not granted because the therapists charge for time that is scheduled to be used, much like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.
If there is something you believe we could do differently to improve your PERSONA experience, please let us know by contacting us at 626-449-2484 or firstname.lastname@example.org.